I cannot get into my web mail e-mail?

Article Details
URL: http://support.internetplanners.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=110
Article ID: 110
Created On: 20 Aug 2008 08:30 PM

Answer

Make sure you log into web mail by going to:
(http://www.replace-with-your-domain.com/webmail)
Make sure you login with your username as the entire email address.
For example: address@yourdomain.com with the password you've created.

Passwords for email cannot be retrieved. If forgotten they can only be reset.
To change/reset the password on an email account, login to your control panel
(http://replace-with-your-domain.com/cpanel)

click on 'Email Accounts'

You should now see your new email account(s)

Options for the mail account are behind the email address

      • Delete - This option will delete the associated email account.
      • Change Quota - This will allow you to change the amount of disk space
        allocated to the associated email account.
      • Change Password - This will allow you to change the password of the
        associated email account.
      • Configure Mail Client - This will allow you to automatically configure
        your desktop mail client using the associated email account information,
        login, password and email address.

    • How to a manage email accounts tutorial

    If you you have forgotten the password the the domain control panel please have a look here