20 Sep 2017 
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 Where do I login to update my billing and account information?
 If you have an active hosting account on our servers. (that means your web site is hosted by us) Client billing area:
 How do I update my credit card on record?
 To change your payment information you login into your billing area: https://clients.internetplanners.com/clientarea.php
 How can I pay via PayPal
  You can pay via PayPal by sending funds to paypal-ip@internetplanners.com Please include invoice number or domain name. If you want to permanently via PayPal please make you
 How can I pay via check or money order?
 Yes you can pay via check or money order. Please make your check payable to Internet Planners, LLC and mail it to: Internet Planners, LLC PO Box 601 Kensington MD 20895 Please include the domain name on th
 How do I cancel my account - Closing Account - Close my account
 How do I cancel my account - Closing Account - Close my account To cancel services please login into your billing area: https://client
 How can I find out if my account is past due?
 You can see all your invoices that have been generated and also that are overdue by logging in into the client billing area: https://clients.internetplanners.com/clientarea.php Then go to 'May Invoices'
 Why has my web site/account has been suspended?
 In all likelihood (99.9% of the time) your account has been suspended due to non-payment of hosting fees. We apologize for the inconvenience. Possible your email address has been changed and you have not updated your account to reflect your new email
 Is there a minimum contract that I must sign up for?
  NO contracts! We currently offer monthly, quarterly, semi-annual, annual and bi-annual plans, no contracts required. The minimum you need to sign up for is a monthly plan. We have a 30 day money back guar
 When will I receive an invoice?
  We email 30 day notices before the due date. Example: If you choose Monthly Billing you will receive an invoice 30 days prior to your billing date every month. Invoices are automatically charged
 Keep your email address and account up to date! VERY IMPORTANT
 Please take time to read this. You must keep the email addresses in your hosting account up to date. If passwords are forgotten, we will email our welcome letter only to the existing emails addresses.
 Can I reinstate domain that has been suspended
 Your domain is hosted by us and your site shows it has been suspended! In all likelihood (99% of the time) your account has been suspended due to non-payment of hosting fees. We apologize for the inconvienence. To change your payment information
  I have just noticed that my service has been suspended?
 In all likelihood (99.9% of the time) your account has been suspended due to non-payment of hosting fees. We apologize for the inconvenience. Possible your email address has been changed and you have not updated your account to reflect your new email
 Order another Domain
 To order and register a new domain with hosting or just a registration with no hosting at this time You login here: https://clients.internetplanners
 Paying my bill
 To change your payment information you login into your billing area: https://clients.internetplanners.com/clientarea.php
 Credit Card Expiration notice
 If you received a credit card expiration you can change your payment information you login into your billing area: https://clients.internetplanners.com/cli
 Consolidate my accounts
 If you have several hosting accounts in different billing accounts and you want to consolidate them into one account using one credit card please open a billing reque
 Problem downloading invoices
 Question: When I try to download my latest invoice from the Client area, I get: Access Denied - You must be logged in to download this file. Answer: Yes you must be logged in to see your
 Adding a Domain
 Adding a Domain for hosting. If you like to add a new domain for hosting please login into your account at: https://clients.internetplanners.com/clientarea.php once logged in use the order link https://clients.internetplanner
 Verify credit card info we have on record
 How to verify the credit card we have on record. To see the credit card we have on record login into your billing area: https://clients.internetplanners.com/cl
 Changing credit card info
 changing credit card information in your account. Please login to update your credit card information. http://www.clients.internetplanners.com Email Address: Password: When logged in click in: My Details > (make account changes needed) Change
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