The following information is intended for InternetPlanners.com customers that have purchased a web hosting account.
Note to new clients
Please note that it may take up to 48 hours before your domain name has been properly propagated throughout all networks of the Internet. You will not be able to access your site using your domain name until then.
Please select one of the following sections:
Before using your account, you must verify that your domain name has been properly linked to our servers. This process should take between 1 and 48 hours after having placed your order. You can test whether or not your domain name is properly configured by entering it in your browser's (Internet Explorer) address bar. If you see a InternetPlanners.com page telling you your web site has been properly configured, it's ready to go! Otherwise, you'll need to wait just a little longer (this initial delay does not depend on us, but rather on how fast other servers throughout the Internet relay your domain name information). Contact us if your site is still not working within 48 hours, since it probably means something hasn't been configured correctly.
If you did not order your domain name with us, you'll need to update your domain's DNS servers (or name servers), as specified in your welcome email.
Alternatively, you can connect to your site using your static host name or IP address (provided in your welcome email). If you use your static host name or IP address, you do not need to wait for your domain name to be linked to our servers and can start working with your account within minutes after we've finished setting it up. Please note, however, that all procedures on this page assume you are using your domain name to access your page, and not your host name or IP address (even though the procedures are similar with either).
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Getting your site online
Before reading on, please make sure you have completed the first steps described above.
You are now ready to publish your web pages on your new hosting account. You can do this using several different methods, but regardless of the method you choose, it is important to understand the following three things:
- You might notice that your account already has some files and folders in it. These files/folders are necessary in order for your account to function properly. You should not move or delete any of the files initially present in your account unless you know exactly what you are doing.
- Any files that you want to appear on your web site must be put in the "public_html" folder. Any files placed outside of that folder will not be viewable to the public.
- The first file shown when anyone accesses your web site is the file named "index.html", which also resides in your "public_html" folder. If you are publishing your own site, make sure you overwrite "index.html" with your own home page file, otherwise you'll keep seeing the same page telling you everything was configured properly instead of your own pages!
Publish your site using FTP
FTP is the most popular method for publishing your site, since the process is relatively straightforward and the tools needed are available free of charge on the Internet.
To publish your site using FTP, you need an FTP client. We recommend FileZilla, which is an open source free FTP client for Windows. You can download Free FTP programs. Once installed, run it, and create a new site with the following information:
- Host: ftp.replace-with-your-domain.com (replace replace-with-your-domain.com with your domain name)
- Port: 21
- Server type: FTP
- Logon type: Normal
- User: your username (as indicated in your welcome email)
- Password: your password (as indicated in your welcome email)
Save and connect. Once connected, make sure you transfer all the files into the "public_html" folder, and overwrite "index.html" with your own file or content. You can transfer files either by dragging them from your computer (left side) to the server (right side). The same can be accomplished by double-clicking on files on your computer for uploads, or double-clicking on files on the server for downloads.
Publish your site using FrontPage
FrontPage is a tool created by Microsoft, and allows you to quickly and easily create web sites using a graphical and intuitive interface similar to Word. Visit your local computer store if you are interested in purchasing Microsoft Frontpage.
To publish your web site in Frontpage, open your web site and select "File > Publish Site". Enter your web site URL (i.e. replace-with-your-domain.com), and username/password when prompted. You can then easily transfer (drag and drop) files from your local site to the remote site (server). Again, remember to overwrite the "index.html" file with your own file or your own content.
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Using the cPanel
The cPanel is your administrative panel, and your new best friend! Use it to set up your email accounts, view your site usage statistics, manage your databases and lots of other neat things. Connecting to your cPanel is easy, you can do it straight from your web browser (Internet Explorer, Firefox, or any other modern browser). Simply enter your domain name followed by "/cpanel" in your address bar, i.e. http://www.replace-with-your-domain.com/cpanel. If you get any security warnings, simply ignore/accept them as they are normal on shared web servers. When prompted, enter your username and password, and you're in!
Those who do not have a domain name registered can still access the cPanel by using the host address or static IP address: https://[host_name_here]/cpanel. Consult your welcome email to find out your host name.
The first thing you'll want to do is to set up your email account so that you can start accepting emails using an email address like "firstname.lastname@example.org".
Setting up your email account
Each hosting account allows to use one or more email accounts. To create a new email account, simply log into your cPanel, click on "Add/Remove Email Accounts" and then on "Add account". Fill out the information requested by the form and click "Create".
You will now be able to access your emails using a web interface (similar to Hotmail). To do so, enter the following URL in your browser's address bar: https://www.replace-with-your-domain.com:2096 (replace replace-with-your-domain.com with your own domain name). Enter your authentication credentials when prompted (make sure to enter your full email address as a username). You will then be able to choose one of two email interfaces to use: SquirrelMail and Horde. Feel free to try them both out and pick the one you like best.
If you wish to use your email directly from your email applications such as Outlook or Mac Mail, you will need to use the following information:
- Email: whichever email you just created in your cPanel.
- POP: mail.replace-with-your-domain.com
- SMTP : mail.replace-with-your-domain.com
- Username: email@example.com
- Password: The password you have selected
- We support port 25 and 587 for outgoing mail.
Please note: some Internet Service Providers (ISP's) will block your outgoing emails unless you use their own SMTP servers. To check whether or not you have this problem, try sending out a test email from the account you have just created to any other email account you may have (or use your application's integrated test email feature, if it exists). If the email is received at the other email address then everything is OK and this problem does not affect you. However, if within a few hours you still have not received the email, it means your ISP is indeed blocking your outgoing emails. To fix this, you'll need to enter your ISP's own SMTP server in your email configuration. You should be able to find this information in the documentation your ISP has sent you when you first opened an account with them. If you can't find it, give them a call and they'll give you that information. Once entered, try sending another email and confirm that it is properly received. If you are still having problems, contact us.
Viewing your web site statistics
With your cPanel account, you can see detailed information about your site usage. You can find out how many people are visiting your site, what geographical location they come from, the time of day they access your site, and more! To view your web site statistics, simply log on to your cPanel, click on 'Choose Log Program' and select AW stats. You will have the choice between two statistics-gathering programs, AWstats and Webalizer. Both are excellent applications that will reveal useful information about your visitors.
Please note that the statistics displayed from these programs are not generated in real-time. They are generated through automated scripts, which are themselves executed roughly once a day. It is normal that once in a while you'll only be able to see statistics from 2 or 3 days ago. Check back in a couple of days and the statistics should be updated. If your statistics have not been updated in over 5 days, please contact us and let us know of the problem.
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DNS Servers (or name servers)
If you wish to associate a domain name purchased from another registrar to a web hosting account purchased from InternetPlanners.com, you must change your domain name's DNS servers (or nameservers). To do this, you must either contact your domain name registrar or use their online interface in order to change the nameservers to the ones pointing to our servers. Our nameservers are:
Primary Name Server: NS.YOURNETHOST.COM (18.104.22.168)
Secondary Name Server: NS2.YOURNETHOST.COM (22.214.171.124)
If you have also purchased your domain name with us, no name server configuration is necessary since we will automatically configure it properly to work with our hosting. If you wish to change the name servers for a domain you have purchased with us, please submit a request through our contact form.
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Your hosting account
All hosting accounts are automatically renewed with payment information on record. You can update your payment information online. InternetPlanners.com will send you 30 day invoice notices. You can cancel hosting accounts by logging in to our client area.
It is important to check the email you have registered with us on a regular basis. If ever you change emails, you should also notify us about the change as soon as possible, otherwise important communications might not reach you. Please keep your email address up to date by logging into your account.
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Disk space and bandwidth
Each account has disk space limitations and monthly bandwidth quotas it cannot exceed (these limitations/quotas are specified on the hosting comparison page). You will receive a warning email once you have reached 90% of your monthly bandwidth quota, and your account will be temporarily suspended once you exceed your monthly quota. If your account gets suspended, it may get re-activated in the following 2 ways:
- Upgrade to a hosting account allowing a greater bandwidth quota (contact us to perform the upgrade)
- Wait until the end of the month, when your quota will be reset to zero and your web site will automatically be un suspended.
While suspended, your visitors will see an error message telling them your site has exceeded its bandwidth limit. You can find out how much disk space and bandwidth you have used by connecting to your cPanel (the information is on the bottom left of the main page).
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How to get additional help
Place all support requests here, and we will generally answer within 4 hours. While we will make every effort possible to be thorough and understanding with all our customers we can only offer support for services related to your hosting services. We cannot help you install complex scripts or applications, or resolve strange bugs with your web sites. You are encouraged to use our Knowledge Base to find a solution to your question..
We thank you for hosting with us!
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