23 Nov 2017 
Support Center » Knowledgebase » Email Management » Error: mailbox is full: retry timeout exceeded or My Email Account Went Over the Alloted Quota
 Error: mailbox is full: retry timeout exceeded or My Email Account Went Over the Alloted Quota
Solution

Problem
You get an returned email error message

Subject: Mail delivery failed: returning message to sender

'mailbox is full: retry timeout exceeded'

Solution
This means your mailbox is full.

What you need to do is to either clear out some of the mail in your mailbox or increase your quota.

To increase your quota, login to your Cpanel control panel,
http://replace-with-your-domain.com/cpanel

under 'Mail Accounts' --> 'Manage/Add/Remove Accounts' click 'Show Disk Space Used'

click 'Change Quota' beside the account that is maxed out (eg, 10megs of 10megs used) and adjust your quota.

Possible you are leaving a copy of your mail in the server.
Possible if you are using a mail program like Outlook or Thunderbird etc that you have it not programmed to leave a copy on the server. Please check in the advanced settings and make sure 'Leave copy on the server' is not check marked. Once you remove the check mark it will remove the mail off the server and your disk space will be fine again.



Article Details
Article ID: 149
Created On: 04 Sep 2008 01:18 PM

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