24 Sep 2017 
Support Center » Knowledgebase » Billing » Keep your email address and account up to date! VERY IMPORTANT
 Keep your email address and account up to date! VERY IMPORTANT
Solution

Please take time to read this.

You must keep the email addresses in your hosting account up to date.
If passwords are forgotten, we will email our welcome letter only to the existing
emails addresses. We do not give out passwords over the phone, nor do we take
new email addresses over the phone.
We also send vital communications via email, including payment-due notices.

In the event we cannot charge your credit card for the hosting fees when due, our servers
will email you warnings to bring your account up to date.
If you do not receive these email warnings your account will be eventually suspended and
after that, deleted off our servers. These emails are the only warnings you will receive.

Your account will be suspended and disabled if payment is not received in a timely manner.
We do not make exceptions and your account will not be re-enabled until payment is received.
After the account has been suspended, if payment is still not received accounts including files
and mail residing on the server will be deleted.

To update/review your account please login at:
https://clients.internetplanners.com/clientarea.php
Here you change your account informatiom including payment information.

Click on My Details
You will have serveral options to change account information
Add New Contact
(add a contact like your web designer or your Off Network email address).
Manage Contacts
Change Credit Card Details
Change Password
(this is only the password for the billing/client area)

To review your current payment status
My Invoices (please review the due date on the invoice)

If you have problems logging in you can also provide payment here:
https://internetplanners.com/payment/paymentupdate.htm

Please review on a regular basis to avoid problems.



Article Details
Article ID: 52
Created On: 15 Aug 2008 02:03 PM

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