20 Nov 2018 
Support Center » Knowledgebase » Email Management » Are you able to receive emails but not send?
 Are you able to receive emails but not send?

If you can receive mail but aren't able to send this means one thing:

Your internet provider is blocking you from using anyone's outgoing
mail servers but their own. Many major ISPs are blocking outgoing emails.
The reason they do this is to prevent you from using their internet connection
for spamming purposes. You will still be able to send emails, but only by
using your ISP'S outgoing mail server. Every ISP's outgoing mail address is
different, but for the most part they will be mail.yourispname.com
If mail.yourisp.com does not work and you are still unable to send emails,
you will need to call your internet service provider to find out what their
outgoing mail server is.

We also support port 587 for this very reason. A possible work around
is to change your outgoing mail to port 587.
Please see this article also for possible setting from your ISP smtp

Article Details
Article ID: 84
Created On: 17 Aug 2008 08:24 PM

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