Billing - Knowledgebase Articles

Where do I login to update my billing and account information?

If you have an active hosting account on our servers. (that means your web site is hosted by us)
Client billing area:
https://clients.internetplanners.com/clientarea.php
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How can I pay via PayPal

You can pay via PayPal by sending funds to paypal-ip@internetplanners.com
Please include invoice number or domain name.

If you want to permanently via PayPal please make you

How can I pay via check or money order?
Yes you can pay via check or money order.
Please make your check payable to Internet Planners, LLC and mail it to:

Internet Planners, LLC
PO Box 601
Kensington MD 20895

Please include the domain name on th

How do I cancel my account - Closing Account - Close my account

How do I cancel my account - Closing Account - Close my account

To cancel services please login into your billing area:
https://client

How can I find out if my account is past due?
You can see all your invoices that have been generated and also that are overdue by logging in into the client billing area: https://clients.internetplanners.com/clientarea.php Then go to 'May Invoices'

Why has my web site/account has been suspended?
In all likelihood (99.9% of the time) your account has been suspended due to non-payment of hosting fees. We apologize for the inconvenience. Possible your email address has been changed and you have not updated your account to reflect your new email

Is there a minimum contract that I must sign up for?

NO contracts! We currently offer monthly, quarterly, semi-annual, annual
and bi-annual plans, no contracts required. The minimum you need to sign
up for is a monthly plan. We have a 30 day money back guar

When will I receive an invoice?

We email 30 day notices before the due date.
Example: If you choose Monthly Billing you will receive an invoice 30 days
prior to your billing date every month. Invoices are automatically charged

Keep your email address and account up to date! VERY IMPORTANT

Please take time to read this.

You must keep the email addresses in your hosting account up to date.
If passwords are forgotten, we will email our welcome letter only to the existing
emails addresses.

Can I reinstate domain that has been suspended
Your domain is hosted by us and your site shows it has been suspended! In all likelihood (99% of the time) your account has been suspended due to non-payment of hosting fees. We apologize for the inconvienence. To change your payment information

I have just noticed that my service has been suspended?
In all likelihood (99.9% of the time) your account has been suspended due to non-payment of hosting fees. We apologize for the inconvenience. Possible your email address has been changed and you have not updated your account to reflect your new email

Order another Domain

To order and register a new domain with hosting or just a registration with no hosting at this time
You login here:
https://clients.internetplanners

Paying my bill
To change your payment information you login into your billing area:
https://clients.internetplanners.com/clientarea.php
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Credit Card Expiration notice
If you received a credit card expiration you can change your payment information you login into your billing area:
https://clients.internetplanners.com/cli

Consolidate my accounts
If you have several hosting accounts in different billing accounts and you want to consolidate them into one account using one credit card please open a billing reque

Problem downloading invoices

Question:
When I try to download my latest invoice from the Client area, I get:

Access Denied - You must be logged in to download this file.

Answer:
Yes you must be logged in to see your

Adding a Domain
Adding a Domain for hosting.
If you like to add a new domain for hosting please login into your account at:
https://clients.internetplanners.com/clientarea.php
once logged in use the order link
https://clients.internetplanner

Verify credit card info we have on record
How to verify the credit card we have on record. To see the credit card we have on record login into your billing area: https://clients.internetplanners.com/cl

Changing credit card info
changing credit card information in your account. Please login to update your credit card information. http://www.clients.internetplanners.com Email Address: Password: When logged in click in: My Details > (make account changes needed) Change